E-Commerce & Last Mile Delivery

E-commerce logistics represents the latest major force of change in the evolving world of logistics and physical distribution networks.

Al-Futtaim Logistics’ e-commerce logistics platform provides last mile delivery and assembly services to, from and within the Middle East along with warehousing and fulfillment services.


Scheduling and Route Optimsation for Last Mile Delivery

Using the intelligent TMS technology, distribution network and physical operational process are carefully developed to the e-commerce model. We prioritise customer convenience across a range of industries and product profiles, offering delivery options such as:

  • Premium service (same day delivery)
  • Standard service (3-4 working days)
  • Nominated day and time of delivery

Our trained professionals use advanced TMS technologies to manage the entire fleet and resources to ensure scheduling efficiency and optimal route planning.


Building on our core competences, we also offer a range of value added services:

  • Picking, packing and labelling
  • Assembly and installation
  • Special packaging
  • Try and buy option
  • Inventory visibility


Sustainable green distribution is achieved via:

  • Warehouses managed through innovative technology which eliminates paper
  • Drivers trained on eco driving skills
  • Vehicle tracking system enabling live and efficient management of the delivery fleet


We offer and manage the following payment options:

  • Pre-paid
  • Cash on delivery
  • Card on delivery

Higher transparency and seamless integration is achieved for our customers using cutting edge SAP WMS technology for the back end platform, meaning that the system controls and optimises logistics processes across the entire supply chain.

Online payment services through wholly-owned Visa subsidiary CyberSource are offered to Al-Futtaim Logistics’ corporate retail customers, who can:

  • Track their orders online
  • Receive electronic proof of delivery

Al-Futtaim Logistics offers its customers peace of mind through centralised account management for all corporate clients.