Al-Futtaim logistics And IJS Global

What are the main services on offer from Al-Futtaim Logistics and its network partner which can assist companies involved in international trade?

Established in the 1980s, Al-Futtaim Logistics is one of the leading logistics service providers in theMiddle East.We are known in thismarket as an Al-Futtaim group company with operations in the UAE and otherMiddle Easternmarkets.

To the rest of the world, Al-Futtaim Logistics’ formidable partnership with IJS Global enables us to be a truly global logistics player with world-wide connectivity. IJS Global is a strong player in the UK and through this partnership we have become an influential logistics service provider in UK – UAE trade.

IJS Global specialises in multi-modal worldwide logistics and freight solutions via air, ocean, overland, warehousing, value added services, and time critical solutions, whilst Al-Futtaim Logistics is the leading automotive logistics player in the UAE and also a market leader in contract logistics and corporate transportation.

As we provide end-to-end solutions, our core services also include freight management, both general and cross border transportations. With a fleet of 600 vehicles of all types fitted with GPS tracking, combined with IJS Global and Al-Futtaim Logistics’ specialist skills, we offer integrated supply chain solutions to customers worldwide.

Al-Futtaim Logistics’ presence includes 14 locations in the UAE and IJS Global has five key strategic locations in London, Manchester, Glasgow, Bristol, Birmingham in the UK. The strategic positioning of both partners places us as one of the pioneers in this trade hub for the three billion plus population in the Middle East, Africa and South Asia. We support organisations in these regions by holding their stocks within close proximity to their niche markets.

We enable organisations to trade directly from Europe and provide connectivity to customers’ doors within a maximum of 3 weeks and sometimes by air within 24 hours.

What are the key strengths of the company? Al-Futtaim Logistics is a pioneer in the UAE market and with the strategic network partnership with IJS Global, we are:

  • One of the best 3PL service providers in UK – UAE trade
  • Positioned as hub operator amongst leading brands, offering seamless service liaison with Dubai Customs
  • Market leaders in Middle East automotive logistics, moving one million vehicles annually.
  • Moving 22,000 people per day with an injury-free performance record since 2011
  • 98 per cent rate on time customer deliveries in general transportation
  • Winner of Supply Chain and Transportation Awards (SCATA) for the Best 3PL Service Provider and Logistics Manager of the Year in the Middle East
  • For the past three years, we have been consistently rated above 3.5 out of 4 in the customer satisfaction surveys.
  • Specialist in pharmaceuticals and time critical services in the UK

How do you like to think you are perceived by your clients? Our customers would say that we are a truly global logistics company, with complete reach of logistics offerings regardless of the size or sensitivity of their logistics requirements.

We have developed a diverse client portfolio across the fashion, retail and heavy industries, as well as electronics, engineering, technology, automotive, aid and relief sectors. Whilst we proudly cater to large volumes for Al-Futtaim group companies, which gives us a strong presence in the UAE logistics market, we also provide customised value-added and 4PL solutions such as modifications of vehicles, retrograde movements, and warehouse and freight management. Al- Futtaim Logistics operates charter movements to conflict zones and can mobilise 24/7 emergency operations within six hours of notification for emergency situations often faced by humanitarian organisations. Our specialist sectors include air charter operations, project cargo movements and relocations.

We have had high presence especially for inbound and outbound logistics in the Middle East for the last 35 years and we are still experiencing strong growth. In 2015, our network will be further developed together with IJS Global in new markets.

Just as IJS Global is a service and quality driven company that puts its customers first, we are committed to providing value to our customers by continuously improving and investing in our people and our services.

We know that our customers stay because of our people. We listen to concerns, we understand their challenges and we provide realistic and cost effective solutions of first rate quality.

Having one communication point allows for our client relationships to flourish, and ensures that our service is worthy of the trust that our customers place in us.

Describe your client base and the type of companies you are looking for new business from. Together, IJS Global and Al-Futtaim Logistics cover a wide range of sectors. Due to our knowledge, high quality service and vast UAE AL-FUTTAIM LOGISTICS AND IJS GLOBAL – WORLD-WIDE LOGISTICS SOLUTIONS What are the main services on offer from Al-Futtaim Logistics and its network partner which can assist companies involved in international trade? resources, we work extensively with the aerospace, automotive, marine, defence, oil and gas, media and high tech, retail, FMCG, healthcare and pharmaceutical sectors. We have developed a great amount of specialist knowledge in the oil and gas and pharmaceutical verticals over recent years, with dedicated high calibre teams in place to maintain and develop new solutions.

Our commitment to these customers includes great investment in temperaturecontrolled vehicles, facilities and packaging solutions, and this focus alone allows IJS Global to commit and deliver vital life science freight requirements from hazardous goods to stem cells research to medical relief.

Al-Futtaim Logistics is planning regional expansion in Qatar, Oman, Saudi Arabia, East Africa, and then into Egypt.

Another initiative is a trade lane development with our network partner IJS Global; and we have identified seven trade lanes including the UK, where we already have a sizable presence today.

While a major focus is in supporting our customers’ growth in the retail, fashion watches, electronics, high tech, engineering, industrial, humanitarian and automotive sectors, we are also gearing up to strengthen our presence in sectors such as food, pharmaceuticals and records management.

What’s your message to exporters / potential international clients about the current business climate in UAE? The site adjacent to the world’s largest air hub - Dubai World Central (DWC) Al- Maktoum International Airport - will be transformed to host Expo 2020. We foresee a positive trend in the UAE in the next few years leading up to Expo 2020. The event is expected to attract 25 million visitors of which 70 per cent will come from abroad. Dubai Economic Department has predicted 4.7% GDP for 2014 and an added 0.5-0.6 percentage to GDP starting from 2015 up to 2021, making the country an attractive investment proposition for domestic and foreign companies.

The UAE’s stability is well known, and Dubai has established itself as a multi-hub for policymaking, logistics and aid. The first movers are those who will benefit the most from these developments.

Al-Futtaim Logistics is one of the few logistics companies ready to serve the new entrants to the market and we are ‘2020 ready’ to cater to all the increased logistics requirements from key sectors such as retail, hospitality, construction, healthcare and international aid.

How do you see your services developing in the future as network partners? IJS Global, with five key strategic locations in London, Manchester, Glasgow, Bristol and Birmingham in the UK and 14 locations connecting the seven Emirates in the UAE, makes us a strong choice of partner for UK businesses in the UAE.

At IJS Global, our reach is global and we are currently developing our network further, particularly across the Middle East, Africa and South America.

This year IJS Global have invested further in our new time critical solutions service, which is thriving. This service will inevitably grow with customer requirements. Time critical solutions can extend to any industry, and IJS Global commits to ‘next flight out’ (NFO), on board courier and dedicated road transport to ensure that vital shipment arrives at speed and intact.

The service is available from IJS Global 24/7/365. Our reputation for this vital service is outstanding and we wish to grow our client base in this realm on a global scale.

At Al-Futtaim Logistics, we are investing heavily in infrastructure and market expansion to ensure we remain among the key players in the UAE and Middle East region. With planned expansion on the horizon into industries such as food logistics, records management and pharmaceuticals, we will continue to ensure we have the right talent, resources and tools to deliver consistently high quality and efficient services to our customers.


“I just wanted to send you a quick note to say thanks for getting the cars and the parts to our Ramoul operation two days ahead of schedule, and for all your help making sure the process went smoothly.”

Kevin Jones

Managing Director

Al-Futtaim Auto Centers (ERAS Customs & Classics)

“I would like to acknowledge your excellent service to our deliveries for our Eid and Bikes promotion, and for the launch of our autumn winter apparel.

Many thanks for your help and support.”

Mahesh Panangatt

Logistics and Inventory Control Manager Toys R Us and Babies R Us

“I would like to thank you for your exceptional support on this important delivery. At all points you kept us informed and gave us great confidence that all efforts are being made. I know it is not easy to turn around shipment within this timeframe, but you have used all your best resources and expertise to make it happen. Well done and thank you very much for the rest of the team in the background.”

Jerald Mathew

Inventory Planning & Procurement

Manager Westcon Group

Source: Global Trader