Customer Testimonials


"Thank you very much for your teams excellent assistance during the move. They were fantastic and it is by far and beyond the best move we have ever experienced"

Managing Director - Digital Retailing - Al-Futtaim Group Retail



"Thank you for all your support in 2017. Your team worked magnificently all through the year and especially at year end"

Operations Manager - GBM (IBM)


"Thank you to your team from going the extra mile and working on Friday to deliver to site as soon as possible. Appreciate that it is difficult to affect the flight times but very grateful to both you and your team to doing everything in your power to speed things up on arrival and deliver on a Friday .This helped us avoid further delays in the programme."

Senior Operations Manager Entertainment - Dubai Festival city mall


"It gives me a great pleasure to say that great team has extended hands to our Brands in supporting Logistics. AFL Air Freight Team without saying has done a tremendous job in collecting all shipments and have brought into AFL Dubai Cargo Village. Must also say that the activity went on beyond working hours and that huge initiative from AFL Air Freight team was put in place. The whole team had shown great teamwork to ensure in supporting Business. Given short notice to complete all documents/clearance and transfers, I must say that this was achieved without any error. WELL DONE TEAM AFL AIR FREIGHT DCV!!!"

Assistant Logistics Manager - Al Futtaim Premium Fashion & Department Stores



"Congratulations again on the new cold store re facility up and running. Thank you for considering our request and creating a cooled chamber for our goods"

Regional Food Service Manager - IKEA UAE


"Great piece of work done by AFL on anniversary orders scheduling and deliveries"

Logistics Executive, Inventory - ACE Hardware


“I would like to acknowledge your excellent service towards our deliveries for our Eid and Bikes promotion, and for the launch of our autumn winter apparel. Many thanks for your help and support.“

An American toy and juvenile product retailer for babies and kids.



“I just need to thank you for your support for a smooth flow of operations during the holy month of RAMADAN. It is understood from my Team that during this period of short working hours, poured with lots of orders and bookings, you did a excellent job of providing the Tautliners on time without much or any delays. Thank you for understanding our requirements and providing excellent services, through out that period..”

Area Manager - Sales & Dealer Development - HONDA GULF FZE



“I would like to thank you for your exceptional support on this important delivery. At all points you kept us informed and gave us great confidence that all effort is being made at your end. I know it is not easy to turn around shipment within this time frame, but you have used all your best resources and expertise to make it happen. Well done and thank you very much to the rest of the team in the background.”

Leading distributor of convergence, security, networking and mobility products and services.


“We appreciate your team’s efforts in getting the urgent air shipment and addressing the customs approval bottleneck. We are confident that Al-Futtaim Logistics will always have the solution to every difficult situation, to better our services to customers. We thank you for all your assistance.“

Leading automobiles distributor in the UAE


“Thanks again for your time and the kind reception, the interesting presentation and discussions, the drive and visit to the warehouse where our material is stored. Al-Futtaim is clearly a top class company striving for the highest standards in all it does. We look forward to working with you.“

Specialty Chemicals Manufacturer & Supplier.



“I am pleased to share the great safety milestone achieved in November 2013. Thanks for your contribution towards this by safely transporting our staff between the site and their accommodation, and also for arranging transport at short notice, on occasions involving emergency medical situations. When I conducted inspections of a few of Al-Futtaim Logistics’ vehicles at Dubai Investments Park, I was very impressed; all of the vehicles were maintained to a high standard and clean, with all seatbelts in good condition and the driver reminded staff to wear seatbelts. In addition, the driver maintained good grooming standards, which is essential in a role of this nature. Well done and keep up the good work.“

Hotels, tourism, transport and catering group.



“This is to inform you that my husband and I had an online order with ACE Dubai and booked delivery and assembly as well. Manosh and Gajandra come on time and also gave us a confirmation call well in advance. They were very professional, kind and efficient. Anyhow, I believe every good service should be praised and that’s the reason I am writing this email to you.“

An End user and customer of ACE Hardware.



“I want to thank you and your team for the relocation that was done yesterday, we greatly appreciate it. The team was extremely professional, friendly and very helpful, and it was an absolute pleasure working with them. Please send our thanks to each member of the team involved. We will most definitely recommend your services to anybody we know who is relocating as we could not have asked for better.“

Private Individual.



"On behalf of Commercial Vehicles division, I would like to sincerely thank Al-Futtaim Logistics’ automotive logistics members for their great support throughout the whole year. I am especially grateful for their dedication and hard work in critical months to clear shipments and boost the outcomes of the business. Our wholehearted gratitude to each and every one of you! We are looking forward for another year full of success, dedication and mutual support."

General Manager - Commercial Vehicles, Al-Futtaim Motors





“I just wanted to drop you a quick note to express the sincere thanks of the entire GMASCO team for the highly professional relocation carried out by your team last weekend. It is no small undertaking to relocate 100+ employees over one weekend and your guys did an incredible job, in spite of the heat and the problems with the van, they were always in control and on top of the situation. Nothing was too much trouble for them and they were always polite and courteous. Everything that should have moved arrived safely and no-one has reported any lost boxes or broken items. Superb job from everyone involved and thank you for being so easy to work with.”

Senior General Manager, Gulf Marketing & Services Company (GMASCO)


“I’m really impressed by the professionalism that Al-Futtaim relocations are working with. Thanks a lot , the crew was perfect!”

Contact Sales Executive, IKEA - UAE



"Testimonial from Al-Futtaim Motors for the honesty of shuttle service driver Naseer Naz in returning a customer’s wallet found on the bus. We would like to commend your driver for being honest.”

Branch Kaizen Promoter, Al-Futtaim Motors



"We are delighted and appreciative with the assistance that you have extended to us with regards to customs related matters. Your professional and courteous attitude, expert knowledge, and patience in handling our specific issues are very important to our complete customer satisfaction."

Al-Futtaim Motors, Parts Distribution Center



"Special thanks to you and the team for carrying out the work with enthusiasm and professionalism. In the adverse situation with rains on, it was good to see the agility with which your people carried out the work "

Technical Director, MDS




“We highly appreciate the exceptional service received for the handling of an urgent shipment. Your representatives have a very helpful attitude and their attention to detail helped us to move our work smoothly without any delay. Keep up the good work and looking forward for the same attitude for future endeavors.”

Cargo Office - DXB, Ethiopian Airlines



"This is to inform you that retail warehouse conversion for the Yas store has been successfully achieved. Special thanks to our 3PL partner and our silent teams for this important step."

Regional Logistics Manager, IKEA Dubai Festival City


“I would just like to take the opportunity of thanking you all, for your efforts, in consolidating the IKEA Warehouse facilities at DIC. On visiting the site I must compliment you all, in an excellent example of team work by one and all. While there is still some work in progress, the facilities are certainly the best that IKEA has had, in my time with the business. Let’s please ensure that we continually challenge ourselves in delivering the highest standards, given the challenges of our expansion program. Once again thank you all."

General Manager, IKEA - UAE



“I must say the support I am getting from Al-Futtaim Logistics is outstanding and is very much appreciated.”

Senior Logistics Manager, Select Auto


“I just wanted to thank you and your team for such a fantastic job last month. All of this is a result of great teamwork from all areas of the business. A really big thank you from all of us!”

GM National Sales Operations, Al-Futtaim Motors Toyota


“I would like to thank you and your teams for the awesome job within a short period before EID. It is month by month and your support continues to make the difference for Lexus. I really appreciate your hard work”

National Sales Manager, Al-Futtaim Motors Lexus


“I just wanted to send you a quick note to say thanks for getting the cars and the parts to our Al Ramoul operation two days ahead of schedule, and for all your help making sure the process went smoothly.“

Leading automotive aftermarket and support services.


“Your tremendous efforts and incredible support and cooperation which have helped us through this month’s end are sincerely appreciated. It was great to see that everyone in the pre-delivery inspection and logistics teams using all their physical and mental force to perform the tasks required, under the challenging conditions that we faced this week. Please pass on our sincere thanks to every member of your team.“

Number one automobile distributor in the UAE.



“I had full intention in writing to you regarding the service I received from you and your team but you beat me to it. The guys were excellent; timely, friendly and very helpful not to mention very professional! I will recommend you and your team any day.”

Service Manager, Al-Futtaim Marine