Al-Futtaim Logistics is one of the 55,000 registered companies using the Dubai Trade Portal. We asked its managing director, Tom Nauwelaerts, his thoughts on the service.
Dubai Trade is playing a pivotal role in empowering the trading community with innovative tools for e-commerce and has a proactive approach to ensure that the portal’s development keeps pace with the needs of companies like ours.
What prompted your firm to make use of the Dubai Trade Portal services?
At Al-Futtaim Logistics, we have always made sure that we are up to date with the latest developments and that our staff is well-trained and well-equipped to maintain our standards of efficiency. When the Dubai Trade Portal service was offered we jumped at the chance to make good use of it; it has definitely increased our productivity.
How has the Dubai Trade Portal helped your company?
There are a number of ways in which the Dubai Trade Portal has helped Al-Futtaim Logistics as a business. It has an advanced online system, so that shipping, customs and the customers can all be dealt with at the same time, under the same umbrella. This system is very user-friendly and we have found that we can process quickly and efficiently the large number of files that we regularly handle. The Portal keeps us up-to-date with industry-related information. Its ability to process documentation 24/7 is of the utmost benefit to us and our customers. The Customer-Support service that it offers is easily the best by any standards. Altogether, the services offered by the Portal have had a major impact on supply chain activities and I am certain that it will be of great benefit to the industry at large.
After deciding to use the Dubai Trade Portal; can you describe the transition process from previous methods to using the portal?
The process of transition from previous methods to using the Dubai Trade Portal was swift, easy and straightforward. It was a very positive experience.
What could be done to improve it to better suit your business needs?
There are certain areas where improvements could be made. One example might be the feature for handling the document uploads [Dubai Customs]. This would enable faster clearance, in place of the one we currently use: the suspended declaration status in M2. The 14th day physical document submission process, which is the tedious manual process presently in use, would be eliminated. Keeping up with and incorporating the ongoing developments in E-commerce today will only serve to improve and make even more efficient our supply chain mechanism.